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Bold Leaders Wanted: Navigating the Waters of Today’s Retail Renaissance

By Laura Davis-Taylor / March 7, 2019

Like many things today, our industry’s fate rests squarely on its leaders’ shoulders Walking the streets of New York and the show floor at NRF this year was an exercise in cultural anthropology. On one hand, headlines of retail stores closing and suffering through myriad disruptions are rampant. On the other hand, headlines of transformative…

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HighStreet Launches Living Retail Lab with One Goal: 
Breathe New Life into a Struggling Industry

By Laura Davis-Taylor / March 1, 2019

HighStreet Collective launches Living Retail Lab™ inside of Citizen Supply, a maker’s market in Atlanta’s trendy Ponce City Market Real-world, tech-driven, results-focused shopping experiments will be conducted and reported back to the industry in the form of video series, white papers and conference presentations Technology suppliers and brands are encouraged to join the wait list…

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The Vision Of Retail 2020: On-Track Or Off-The-Tracks?

By Laura Davis-Taylor / February 4, 2019

It’s nearly here folks! We’re spiraling towards 2020, where the rubber meets the road on whether our many prolific pontifications of the retail future reside. Walking both the floor at NRF and the city stores of New York, it was hard not to look at our industry through this lens. After all, 2020 was to…

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Forbes: Retailers Told To Forget Social Media. Experts Take Issue.

By Laura Davis-Taylor / June 18, 2018

“There are SO many factors that make this blanket statement irrelevant to many,” wrote Laura Davis-Taylor, co-founder of HighStreet Collective. “Certain categories — like beauty and fashion — are killing it via social media channels.” See the entire Forbes article here.

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Extracting Interaction From Digital Signage

By Laura Davis-Taylor / June 18, 2018

According to research firm Markets and Markets, the digital out-of-home market will be worth $26.21 billion by 2023. Retail and hospitality are the main players in this commercial vertical, and the firm predicts that North America will dominate this market due to its early adoption of the latest display technology. Laura and Ed discuss how…

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Podcast by Laura Davis-Taylor: Hacking the Customer Experience (Aptos)

By Laura Davis-Taylor / May 18, 2018

Laura Davis-Taylor, Co-founder and Principal Consultant of The HighStreet Collective, discusses how digital strategy, emotional currency and internal alignment will light your path to optimized CX. Laura references real examples from her 20 years of designing and consulting on retail experiences for some of the world’s most cutting-edge and successful retailers and brands.  

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Can The Toys ‘R’ Us Troubles Teach Valuable Lessons To Other Retailers?

By Laura Davis-Taylor / March 14, 2018

Excerpt from Retail Touchpoints article featuring Laura Davis-Taylor: Some industry experts point to a store experience at Toys ‘R’ Us that wasn’t keeping up with the trend toward experiential retail. “As a shopper and the mother of a 10-year-old, I can say that visiting a Toys ‘R’ Us wasn’t fun,” said Laura Davis-Taylor, Co-Founder, HighStreet…

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The Emerging Engagement Toolbox for the Customer Experience

By Laura Davis-Taylor / February 28, 2018

The upcoming Digital Experience (DX) Forum will be one of the more comprehensive educational experiences offered at the Digital Signage Expo this year. This is in large part due to its lineup of dynamic speakers and panels that offer insider knowledge to attendees seeking to stay on top of rapidly evolving trends and technologies for…

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Retail TouchPoints eBook

White Paper: 7 Retail Experts Share Their Top Tips for Reinventing the In-Store Experience

By Laura Davis-Taylor / February 7, 2018

LDT excerpt: “We must start to think of our stores as a ‘3D website.’ All of those amazing data points and shopper insights are now available to discover in-store and deliver omnichannel analytics in spades. When that happens, we have one clear view of the journeys our shoppers make, and we can more contextually understand…

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sixteen:nine podcast: Retail, Digital and the Dawn of a New Consultancy

By Laura Davis-Taylor / February 6, 2018

In this podcast with Dave Haynes, founder of sixteen:nine, Laura talks about the challenge in retail in the age of Amazon, and how getting people in stores and prompting them to buy stuff is not solved alone by sticking in screens or other kinds of tech. If you sell to or work in retail, you’ll…

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Laura Davis-Taylor

Laura was literally born into retail. Wandering malls serving as the eyes of her blind, fashion-addicted mom, she cultivated a sixth sense for understanding what makes a great store experience. Twenty years later, she’s been a brand planner, internet maven, store design strategist, innovation instigator and she even 'wrote the book' on in-store digital media. She thrives when in a hive of activity, so don’t be surprised when she’s talking about 5 things at once. Don’t worry, it will make sense the end—just fasten your seatbelt!