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Podcast: Essential Strategies and Technologies That Will Shape Retail in 2019

In this episode of The PERCH Experience industry leaders:  Moderated by Piers Fawkes, CEO of PSFK and founder of New York Retail Innovation Week. Ed King Co-Founder, Customer Experience Strategy for HighStreet. Shannan Coghill, Global Experience Director for Michael Kors. Trevor Sumner, CEO of Perch Interactive. Breakdown the essential strategies and technologies that will shape…

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Podcast by Laura Davis-Taylor: Hacking the Customer Experience (Aptos)

Laura Davis-Taylor, Co-founder and Principal Consultant of The HighStreet Collective, discusses how digital strategy, emotional currency and internal alignment will light your path to optimized CX. Laura references real examples from her 20 years of designing and consulting on retail experiences for some of the world’s most cutting-edge and successful retailers and brands.  

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