Podcast

In this episode of The PERCH Experience industry leaders:  Moderated by Piers Fawkes, CEO of PSFK and founder of New York Retail Innovation Week. Ed King Co-Founder, Customer Experience Strategy for HighStreet. Shannan Coghill, Global Experience Director for Michael Kors. Trevor Sumner, CEO of Perch Interactive. Breakdown the essential strategies and technologies that will shape…

Laura Davis-Taylor, Co-founder and Principal Consultant of The HighStreet Collective, discusses how digital strategy, emotional currency and internal alignment will light your path to optimized CX. Laura references real examples from her 20 years of designing and consulting on retail experiences for some of the world’s most cutting-edge and successful retailers and brands.  

From MarketScale’s retail strategy podcast… On today’s podcast, we get to chat with Ed King from HighStreet Collective and James Yancey from Cloudtags. We discuss the radical redefinition of the retailer/customer relationship, the way that this changes the design aspect, and how customer input can now inform the retail experience for both sides of the…