In Store Shopping Experience

The short-sighted strategy rarely works in life. In the case of brick-and-mortar retail, the ability to look long-term may very well make the difference between surviving and not surviving. A successful long-term vision also requires a certain amount of risk. It means being assertive yet thoughtful, and signaling a sea-change  from the top down in…

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Pivot Your Pitch to Win with Customer Experience Solutions

The idea that “Retail isn’t dead, it needs a revival” is both affecting and true. With brick and mortar accounting for more than 90 percent of retail sales in Q4 2017, it’s clear that there is plenty of opportunity for these businesses to thrive and not just fade away. The challenges brick and mortar face…

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Retail's four ways forward

Retailers are no longer in the “sell stuff” business. Just like theaters are no longer in the “show movies” business, and restaurants are no longer in the “feed people” business. Selling stuff, showing movies and feeding people used to be enough to draw the masses. Thanks to the advent of ultra-accessible technologies, and a constant…

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