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Customer Experience Inspiration from Retail’s 4 Ways Forward

Retailers are no longer in the “sell stuff” business. Just like theaters are no longer in the “show movies” business, and restaurants are no longer in the “feed people” business. Selling stuff, showing movies and feeding people used to be enough to draw the masses. Thanks to the advent of ultra-accessible technologies, and a constant bar-rising of customer experience expectations, businesses of all kinds are trying to figure out how to stay relevant to today’s ever-evolving consumer. Click for entire article >