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Management Consulting Leader, Carolyn O’Brien, Joins HighStreet as Chief Customer Officer


Plans include expanding HighStreet’s creative approach to innovation to include retail, CPG and food service

  • Carolyn O’Brien has spent 20 years delivering consulting excellence to Fortune 100 brands including Coca-Cola Georgia-Pacific AT&T and Kimberly-Clark
  • HighStreet will build upon its legacy of retail transformation and expand to include CPGs food service (QSRs and fast casual) and C-stores
  • HighStreet’s updated 2020 positioning and service offerings will focus on optimizing transactions delivering superior customer experience solutions for today’s digitally connected customers

Atlanta GA — HighStreet Collective a ‘roll-up-your-sleeves’ innovation and transformation consultancy and creator of the Living Retail Lab™ has announced that Carolyn O’Brien will be joining the firm as a Chief Customer Officer and partner.

“We are thrilled to have Carolyn join us a partner” says HighStreet Co-Founder and Chief Experience Officer Ed King. He continues “Her pedigree and experience working on large projects for Fortune 500 clients as well as entrepreneurial companies will fit perfectly with HighStreet’s creative approach to innovation and digital transformation.”

As brick and mortar stores continue to shutter and outdated malls turn to dust a new reality to commerce is here. Digitally-enabled platforms and on-demand delivery providers have caused retailers CPGs and food service entities to re-think how — and where — transactions occur. The concepts of brick and mortar retail eateries/restaurants and grocery stores are rapidly changing. While in-venue innovation and their Living Retail Lab are still a focus for HighStreet e-commerce on-demand delivery and other transactional commerce platforms are squarely part of their innovation ecosystem moving forward.

“I’ve always been a fan of HighStreet’s creative approach to digital innovation” says O’Brien. “And I knew I could bring a new level of expertise to the table — including deep CPG and food service experience” continued O’Brien.

Carolyn O’Brien Chief Customer Officer will join Ed King Chief Experience Officer and Katharine Byers Chief Operating Officer as partner and key part of the senior leadership team.

About HighStreet Collective
HighStreet is a boutique commerce innovation firm for retail CPG and food service. Our focus is simple: Help businesses move at the speed of customers in an omnichannel world. For more information visit or

Ed King

Ed is on a lifelong journey of understanding human behavior, and what better canvas to hone his skill than customer experiences. A natural storyteller, Ed approaches each retail experience challenge like telling a story — start with an inviting physical environment, engage the shopper’s secret hidden desires and overcome the shopper’s challenge with an emotion-focused solution.