Carolyn O'Brien

Chief Customer Officer

Carolyn is a native-Atlantan and has experience in working with brands such as Coca-Cola, AT&T, Kimberly-Clark, Georgia-Pacific, Burger King, Racetrac, Kroger, Haverty’s, and Cobb EMC, just to name a few, running through her veins. She has experience running her own marketing consulting company for 12 years then leading delivery for the SE region digital and marketing transformation team for a large management consulting firm.

Ed King, Co-Founder

Ed King

Chief Experience Officer

We call Ed “The Professor” for a reason. Give him insights and he'll not only get to the why, but he’ll uncover the non-conscious reasons they're happening — and which ones are CX gold. And here is where the magic resides: Ed’s background as a creative director, change management consultant, sidebar empath and guerrilla neuro-maestro makes him a left brained/right brained strategic weapon. The only thing he loves more than cracking category conventions is sharing the data stories around the results.


Katharine Byers

Chief Operating Officer

Kat makes everything work. The primary client-lead, she is the conductor of the orchestra for all things HighStreet. She has experience leading the AT&T Retail relationship, achieving disparate cross-team collaboration and building it to Digital and Innovation Agency of Record. Led the “Share-a-Coke” mobile-focused experiential program in which she executed over 600 events and distributed over 1M cans of customized Coca-Cola cans. Led UPS sponsorship properties which includes the NCAA, SEC, Big Ten, Pac-12, Dallas Cowboys, Atlanta Falcons, Atlanta Braves, Live Nation, and 69 individual colleges and universities. Executive producer of My Coke Fest DASANI Fest and The Big Dance in various cities during the NCAA Men’s Final Four® including VIP hospitality and talent management for artists including John Mellencamp, Maroon 5, Carrie Underwood, Taylor Swift, and Ryan Seacrest.

Laura Davis-Taylor

Laura Davis-Taylor

Co-Founder, Principal Consultant, Retail Experience Strategy

Laura was literally born into retail. Wandering malls serving as the eyes of her blind, fashion-addicted mom, she cultivated a sixth sense for understanding what makes a great store experience. Twenty years later, she’s been a brand planner, internet maven, store design strategist, innovation instigator and she even 'wrote the book' on in-store digital media. She thrives when in a hive of activity, so don’t be surprised when she’s talking about 5 things at once. Don’t worry, it will make sense in the end—just fasten your seatbelt!

Industry Connections

DSF is the only not-for-profit independent voice of the digital signage industry, reflecting the diverse constituencies that make up our industry. Laura is a Board member supporting their goal to continue building a strong foundation for the advancement of the industry.

The Center for Digital Experience (CDX) advances approaches to improve the engagement of patrons, shoppers, travelers, staff and students through digital media messaging, interactivity and experiences by providing professional networking and information that empowers the creation, planning, funding, supply, operations and optimization.

RetailWire is retailing’s premier online discussion forum, serving the industry as a free resource for over 15 years with compelling content that goes well beyond conventional headline reporting.